• Canada vs. US: Healthcare

    Canada vs. US: Healthcare

    Healthcare is always a hot topic when comparing life in Canada to life in the US. I don’t claim comprehensive knowledge of either system, but here are my thoughts after 4 years of living in Canada (and 20+ of being an adult in the US).

    In the US, I was mostly on a private HMO plan, as a state employee. In Canada, we are on the Nova Scotia provincial plan and mostly had extended health benefits provided through work.

    In the US

    The Pros:

    Unlike many people in the US, we had excellent health insurance that was very, very cheap. For ~12 years, my wife and I both worked at a large, state university. Because we were both state employees, we paid just $30 per month ($15 each) for family coverage. In other words, we were in an unusually good insurance situation in the US. With insurance, we paid $20 per appointment for general physicians, and $40 per appointment for specialists.

    We were also happy with the providers we had access to. We had a pediatrician that we really liked and were typically able to get in the same or next day for illnesses. Outside of business hours, we’d use after hours clinics, where we might wait an hour or two maximum. We had an extremely positive childbirth experience at the big hospital where they were very supportive of natural birth and it cost us $250 out of pocket. We had a large medical clinic on campus where both my wife and I went for our primary care. It was easy to get primary care appointments, although if we wanted something same or next day we might see a different doctor in the group. Specialist appointments could take a long time — I waited 4 or 5 months to see a hematologist at one point. Prescriptions were well covered (by US standards). My asthma medicine cost $60 for 180 doses, with a list price of ~$600.

    The Cons:

    We didn’t really have any mental health coverage, aside from 3 free meetings covered by our EAP program. Dental insurance was separate from our health insurance, and was fairly expensive. It was also complicated, and changed every year, so we were often changing between programs and, as a result, changing our dentists. We typically paid between $75 and $110 per month for a family plan, plus another $20-$50 per visit. My teeth are kind of a mess, so I had all sorts of extra treatments. We never really found a dentist that we liked. Shortly before we moved, my wife had a terrible experience getting her wisdom teeth extracted and figuring out an overlap between our dental insurance and our health insurance (for an oral surgeon) was a real challenge.

    The biggest con, though, was the fact that our wonderful health insurance was entirely depended on both of us keeping our jobs with the state of Florida. If we were to lose or change our jobs, we’d lose these benefits. And the people we knew that were not working for the state had very different health insurance experiences. We didn’t know it was going to happen at the time, but since leaving Florida our university department was shut down and both of our jobs went away. If we had stayed, could we have found other jobs within the state university system? Perhaps, but not necessarily.

    In Canada

    The Cons:

    Compared to our admittedly extremely fortunate situation in the US, we found Canadian healthcare much more difficult to access. It took over 3 years for us to get a family doctor. I understand that COVID slowed things down, but this does not feel like an acceptable waiting period, particularly with a young child. Fortunately, none of us have major health challenges requiring regular care, but “stay healthy” doesn’t seem like a viable national healthcare strategy.

    Before having a doctor, we had a few options for care:

    • After hours clinics – There are a couple near us and they all require appointments. To get an appointment, we had to call repeatedly during the first 30 minutes that they were open and hope to get one before they are all gone. It wasn’t great, but we actually got in more often than not.
    • Maple – After a year or two, the government launched a new initiative giving Nova Scotians without a family doctor access to free virtual care through Maple. It was good, but access was still a challenge. We weren’t able to schedule appointments in advance, and the queue was often full. Working from home it was relatively easy for me to get in, but it wasn’t a great option for my wife or daughter.
    • Emergency Room – When choosing where to live, we intentionally chose a small town with a hospital. We have all used the ER a few times, and it has been pretty good. We usually get in and out fairly quickly (under 2 hours). At the same time, I have left the ER (when it wasn’t a true emergency) because it was simply going to be too long of a wait.
    • Dial-a-Nurse – We have a dial-a-nurse program that is free and is fine if you just need advice, but they can’t treat anything or give prescriptions.

    The Pros:

    There’s a saying I’ve heard here in Canada — “the healthcare is great, you just can’t get it” and that jibes with my experience. Aside from the access issue, everything has been good. I’ve gotten a number of referrals from Maple, and while some have taken a while to schedule, the quality of care has been great. Every doctor and nurse I’ve met with has been knowledgeable and professional, and my appointments haven’t felt rushed. And everything has been 100% covered by my taxes (aka “free”) which, even after 3 years, still feels strange. I always feel when I leave like someone is going to run out after me and ask me to pay.

    When we finally did get a family doctor, we ended up with a great one. She is very accessible, and we’ve been able to get into see her very quickly whenever we’ve needed to. She offers appointments early in the morning and also does virtual care. From talking to our neighbors, though, even once you have a family doctor, access can continue to be a challenge. We feel lucky in this area.

    For much of the time, I had supplemental health insurance through my job which cost me nothing. It was nice, but didn’t feel essential, largely because the benefits were capped at pretty moderate amounts. For example, it would cover 80% of PT up to $500CAD per year, or 80% of dental up to $1000 per year, etc.

    I could get a similar family plan on my own for ~$270 CAD per month, but it doesn’t feel essential. Our current plan is to go without extended health insurance for awhile and see how that goes. Because of the caps, I’m comfortable trying self-insurance in this area. Plus, Nova Scotia has a children’s oral health program that covers basic dental work for kids up to age 14, so we don’t pay anything for our daughter. We have a dentist in town that we really like but, again, getting an appointment can take a while.

    Before we moved, I was nervous about the cost of prescriptions. I knew they were not covered by provincial health insurance, so I stockpiled some of my asthma medicine before the move. That has totally turned out to be a non-issue. In the US, I would pay $60 USD (with insurance) for 180 doses. The list price was over $600 USD. In Canada, I get the exact same medicine (even the same brand) for $13 CAD (with insurance) for 200 doses. Without insurance, it costs me $57 CAD.

    I have no experience with health plans in other provinces, but one nice thing about Nova Scotia’s is that coverage starts right away. I know that some other provinces have waiting periods.

    One last thing I like about Canada — it’s much less of an interventionist culture. Some of that is undoubtedly tied to the lack of access, but I think it also has to do with incentives. I don’t think doctors here are incentivized in the same way to schedule follow-up appointments or tests. And as a minimal interventionist myself, I’m happy with that approach.

    In Conclusion

    Our experience in the US was much better in terms of access, and similar in terms of cost, but that is a very atypical experience in the US. Plus, it was entirely dependent on both of us keeping our jobs.

    In Canada, the quality of care has been excellent, and the cost has been negligible, but getting access has been a challenge at times. There is talk that more private options might be coming, but so far we haven’t seen any real developments in that area. Coming from the US, if we could pay $50-$100 per month to have better access to healthcare, I think we’d be open to that.

    Ultimately, I’m still undecided about my opinion of the Canadian healthcare system. My experience has been largely positive, and we haven’t had to wait for anything important, even though some relatively routine tests have taken years to get. It is also very reassuring to know that our medical coverage isn’t tied to our employment.

    One last note — I lived in Taiwan for 5 years, and found their healthcare system to be really great. Some providers were definitely better than others, but once I’d figured that out, both the cost and the access were excellent. Years later, my wife took some public health courses and Taiwan was often held up as a success story in terms of universal healthcare. One difference between Taiwan and Canada is that in Taiwan there was always a copay (whereas in Canada everything is “free”). It was small (say $5 USD) but perhaps that is part of the difference.

    What about you? If you’ve lived in both the US and Canada, what has your experience with healthcare been?

  • Refunds for Interrupted Travel in Canada

    Refunds for Interrupted Travel in Canada

    I just read an article on Savvy New Canadians about requesting and receiving a small refund (as a flight credit) from Air Canada for a recently interrupted travel plan. We found ourselves in a similar situation in January 2023 but we had a different outcome and I wanted to share our experience.

    For context, the Canadian Transportation Agency (CTA) says (as of 2018) that airlines have to give compensation for flights that are delayed or cancelled for reasons that are within the airlines control.

    The Situation

    In December 2022, we flew from Halifax, through Toronto, to St. Louis to spent the holidays with my family. As you may remember, there was a huge winter storm from December 21 to 26 in North America. We flew to St. Louis on December 21, just ahead of the storm. We experienced a small delay (~2 hours) but that was it.

    For our return flight, we were supposed to return on December 27. The evening of December 26 (~7 PM Central Time) we were notified that our flight the following morning at 9 AM had been cancelled “due to equipment availability”. I spent 2 hours on hold to talk to someone at Air Canada, by which time we’d been automatically re-booked on the same flights for December 30 (3 days later). The person I spoke to wasn’t able to give me any better options. We considered some crazier solutions (e.g. driving or taking the train to Chicago) but ultimately we decided to keep our re-booked flight.

    The Complaint(s)

    After we returned home, on January 1, I submitted a complaint with Air Canada using their form. The auto-response from this form (as well as the CTA policy) promises a response within 30 days. After 30 days had elapsed without a response, on February 1, I also submitted a complaint to the Canadian Transportation Agency (using this form).

    Here are the requirements to filing a complaint with the CTA:

    The Resolution(s)

    On February 6, we received a response from Air Canada (36 days later) offering us $300 per traveller in Air Canada travel credits that expired in 3 years. This was the same thing offered to Savvy New Canadians. I added this information to our case with CTA, with a comment to the effect that we didn’t feel like this met the requirements of the refund process for travel interruptions.

    Then, on February 27, we received another response from Air Canada giving each traveller a $1000 refund via e-transfer (and cancelling the $300 travel credit). I’m not sure, but I assume that the reason we received this updated refund offer is because our complaint with the CTA was moving forward. Thus, I would absolutely encourage you to file a complaint with the CTA (in addition to the airline) if you meet their complaint requirements.

    If you have any experience requesting a refund due to a travel interruption, please feel free to share it below!